CAD/CAM Care Connect – Remote Tech Support
$199/month
Ongoing remote technical support for dental CAD/CAM systems, even when the original warranty has expired. Available to existing CAD/CAM Center customers and practices that purchased equipment elsewhere.
What’s included
- Technical assistance by phone, chat/text, and TeamViewer.
- Remote diagnosis and troubleshooting of software, connectivity, scanner, and milling issues.
- Guidance on configuration, calibration, and routine maintenance.
- A short report after each session outlining the issue, actions taken, and recommended next steps.
Support hours
Monday–Thursday, 9 AM–6 PM ET.
What’s not included
- Replacement parts, components, or consumables.
- Physical repairs or on-site service.
- Travel and shipping expenses.
- Paid software licenses or upgrades.
Membership terms
Monthly billing at $199. Membership renews monthly until canceled. Cancel anytime under the CAD/CAM Care cancellation policy.
Remote sessions require a stable internet connection and TeamViewer access. Some issues may require physical inspection or separately quoted repairs.
